Refund & Returns Policy

Last updated: August 2026

Nature of sales

ArkTradePartners supplies samples and wholesale products for business buyers. Because samples are provided for evaluation and most products are sourced or produced to order, our sales are business-to-business (B2B) transactions and are generally final.

1. Sample orders — no returns

Sample packs and individual sample items are provided for evaluation only. Sample fees and sample shipping charges are non-refundable and non-returnable, regardless of condition, once shipped.

2. Wholesale / bulk orders — negotiated terms

Wholesale and bulk orders are confirmed by proforma invoice (PI) or written order confirmation. Cancellation, returns and refunds for bulk orders are handled case by case by written agreement before production or shipment. Once production or sourcing has begun, orders are final and non-cancellable.

3. Custom / OEM / private-label products — no returns

Products with custom branding, logos, packaging, or buyer-specified specifications are strictly non-returnable and non-refundable once production begins.

4. Quality issues

If goods arrive damaged or materially differ from the confirmed order, notify us in writing within 7 calendar days of delivery, with clear photos/videos and quantities affected. Our remedy, at our discretion, is limited to replacement, rework, or a partial credit — not a cash refund, unless required by law.

5. Industry tolerances

Minor color-shade, size (±1–2 cm), texture, print-position or packaging variations within normal industry tolerances are not defects and are not grounds for return.

6. Buyer's responsibility

The buyer is responsible for all duties, taxes, return shipping and handling costs unless the issue was caused by our confirmed error.

7. Force majeure

We are not liable for delays or non-delivery caused by natural disasters, customs holds, carrier failures, or other events beyond our control.